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FAQ

  • What formats are the templates available in?
    Our templates are typically available in PowerPoint (PPTX), Google Slides, and Keynote formats. Specific formats will be mentioned in the product description for each template.
  • How do I contact customer support?
    You can contact us via email at [support email] or through our website's contact form. Our support team typically responds within 24-48 hours.
  • What payment methods do you accept?
    We accept major credit cards (Visa, Mastercard, American Express) and PayPal. All payments are securely processed.
  • Do you offer refunds?
    Due to the digital nature of our products, all sales are final. However, if you encounter any issues with your purchase, please contact us, and we'll be happy to assist.
  • Can I use the templates for commercial purposes?
    Yes, you can use our templates for both personal and commercial projects. However, reselling or redistributing the templates is prohibited. Please refer to our licensing terms for more details.
  • Can I request a custom template?
    At the moment, we do not offer custom design services. However, we regularly add new templates based on customer feedback and trends, so feel free to reach out with your suggestions!
  • How do I download my purchased templates?
    Once your purchase is complete, you will receive a download link via email. You can also access your purchased templates from your account on our website.
  • Do you offer discounts for bulk purchases?
    Yes, we offer discounts for bulk purchases. Please get in touch with our sales team for more information on bulk pricing
  • How often do you release new templates?
    We release new templates regularly. Be sure to sign up for our newsletter to stay updated on new releases, special offers, and design tips!
  • Are the templates customizable?
    Yes! All our templates are fully customizable. You can easily change colors, fonts, text, images, and more to suit your needs.
  • Do I need special software to use the templates?
    To use our templates, you will need either Microsoft PowerPoint, Google Slides, or Apple Keynote, depending on the format of the template you choose.
  • How do I add a new question & answer?
    To add a new FAQ follow these steps: 1. Manage FAQs from your site dashboard or in the Editor 2. Add a new question & answer 3. Assign your FAQ to a category 4. Save and publish. You can always come back and edit your FAQs.
  • How do I edit or remove the 'Frequently Asked Questions' title?
    You can edit the title from the FAQ 'Settings' tab in the Editor. To remove the title from your mobile app go to the 'Site & App' tab in your Owner's app and customize.
  • Can I insert an image, video, or GIF in my FAQ?
    Yes. To add media follow these steps: 1. Manage FAQs from your site dashboard or in the Editor 2. Create a new FAQ or edit an existing one 3. From the answer text box click on the video, image or GIF icon 4. Add media from your library and save.
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